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Returns & Refunds

RETURNS

We only accept returns for faulty items or if the item is shipped wrongly with a 7-day return policy, which means you have 7 days after receiving your item to request a return. 


Returns are subject to terms and conditions at www.babybigboss.com. To be eligible for a return, a return must be approved by us, the return item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. As you will be bearing the delivery charges for the return. Be sure your package is insured and prepaid. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

To start a return, you can contact us at babyboss@babybigboss.com quoting your number, your name and address, details of the product and the reason for return. If your return is accepted, we’ll advise you on how to proceed with the return and item replacement. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at babyboss@babybigboss.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (if applicable)

We accept exchanges for defective or damaged items only with a 7-day return policy, which means you have 7 days after receiving your item to request a return.  The exchange will also be subjected to stock availability of the item.

Exchanges are subject to terms and conditions at www.babybigboss.com. To be eligible for an exchange, the exchange must be approved by us and the return item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and proof of damage. 

To start an exchange, contact us at babyboss@babybigboss.com quoting your number, your name and address, details of the product and the reason for exchange. If your exchange request is accepted, we will advise you on how to proceed with the return and the exchange options. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any exchange question at babyboss@babybigboss.com.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.